Returns and Exchanges

Customers have the option of requesting a refund for the purchase of a package under specific circumstances. Consumers must read our policies and be familiar with the conditions of the cancellation policy.

Even though we take great pleasure in delivering exceptional service and preserving a high reputation, there are times when we are forced to cancel events due to circumstances that are outside of our control.

Order Confirmation

Before you make any payments, you will get an email with all of the information on your order, including the details and prices of the medications.

You will receive a final confirmation email as soon as your funds have been received, which will include information such as the total amount and the expected delivery date. The final confirmation will show whether or not we are able to complete your purchase in its full or in part owing to stock limitations. This will be indicated whether or not we are able to fulfill your order.

Canceling an Order

In accordance with our cancellation policy, patrons can call off their orders at any time. Customers are strongly urged to read our cancellation policies all the way through to ensure that they have a comprehensive understanding of the stipulations.

Even while we work hard to ensure that each and every one of our clients is happy with their experience, there are occasions when we must cancel orders. Cancellations are available upon request from customers of our business; nevertheless, we do not make them mandatory.

Customers who make the effort to familiarize themselves in advance with our cancellation policies will find that the cancellation procedure goes quite smoothly.

How to Cancel

On our portal, you can cancel your package in a simple way by either doing so online or by calling our customer support team. When cancelling, it is important to provide a reason for the cancellation, which can be done through either method.

After the cancellation has been processed, as long as it satisfies the terms and conditions outlined in our cancellation policy, you will receive a cancellation invoice from us as confirmation.

Order Tracking

After you have completed the payment process, the status of your purchase will be available on our website. In addition, you will get an email from us verifying that the cargo has been made.

The time it takes to send an order once it has been placed, processed, and paid for is typically between 24 and 48 hours. You will be sent an invoice for the shipment, which will include the invoice number, specifics about the delivery, and tracking information. If you have any questions or concerns, please contact our support line.

We kindly urge that you refrain from making any changes to the shipping address since doing so may result in the package being sent back to us in an undeliverable state.

Procedures for Exchanges and Refunds

A consumer has seven days from the date of delivery to get in touch with the business if they find something wrong with their order, such as a tampered or broken seal, for example.

If a client requests a refund or return within seven days of receiving their purchase, the company will investigate the issue, confirm that it exists, and make arrangements for a replacement shipment as well as the collection of any products that were damaged in transit.

However, the firm does not offer refunds and does not accept returns after the initial 7 days have passed.

Making up for Missing Shipments

If a package is lost during transit, we will either reship the order or issue a refund, covering all costs except taxes and customs duties.

If the customer hasn’t received the package after 21 days (for both local and international orders), they should contact our customer support within 8 weeks. After that time, we will not reship or refund the package.

Refunding Cancelled Orders

When a cancellation order is received, the firm determines whether or not it satisfies the standards outlined in the cancellation policy. After that, the number of items on the order is counted, and the delivery and logistics team is informed so that they can start preparing the shipment.

Regarding the procedure for issuing refunds, please note that reimbursements are only issued electronically, straight to the account of the consumer. In order for the refund to be completed, the consumer is required to give information regarding their bank account. If the submitted bank information turns out to be erroneous or otherwise unusable, the firm will not be held liable.

In addition, the client must wait a minimum of seven business days from the time the online cancellation order is entered on the company’s portal until the refund is completed. This time period begins when the consumer submits the purchase. If the client’s refund is not credited to their account within seven business days, the firm cannot be held liable for this, and the customer should get in touch with their financial institution for additional information.